Knowledge Hub
The introduction of generative artificial intelligence in the hospitality industry is profoundly changing the way users discover, compare, and choose accommodation properties. In this new landscape, however, oversimplified interpretations are emerging and, in some cases, they do not fully reflect the actual technical functioning of these systems. Misconceptions that risk distorting hotels’ visibility and distribution strategies.

For years in hotel marketing, we told ourselves a fairly simple story.Be present. Be visible. Rank on Google. Improve positioning. Drive traffic to the website. Hope that traffic would turn into a direct booking instead of another round through OTAs.

Traffic generated by AI assistants is growing increasingly rapidly in the hospitality sector. The most recent data shows how travelers’ search and booking behaviors are changing.

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