Over the past 30 years, two different ways of booking online have emerged
Intermediation: OTAs have built a single, standardized platform that aggregates millions of properties into one unified system.
Disintermediation: The direct channel, on the other hand, has remained a collection of thousands of independent websites, each with different technology, standards, structures, and information.
Both allow travelers to book a hotel. But they work in fundamentally different ways.




